Sonos Takes Transparency to a Whole New Level (and You Can Watch!)
Ever feel like yelling into the void when your favorite app goes haywire? Yeah, me too. But imagine if the company actually listened and let you peek behind the curtain at their fix-it list. That’s exactly what Sonos is doing, and honestly, it’s kind of refreshing..
From App Flop to Public Trello Board
Remember that new Sonos app everyone was buzzing about (and not in a good way)? Turns out, it wasn’t exactly music to users’ ears. Missing features, clunky interface, the works. Sonos’ CEO even publicly apologized – talk about a rough launch!
But here’s where things get interesting. Instead of sweeping the whole debacle under the rug, Sonos did something unexpected: they created a public Trello board dedicated to app fixes. Yep, you read that right. You, me, and anyone with an internet connection can now see exactly what they’re working on to right their wrongs.
A Behind-the-Scenes Look at Coming Soon
Think of it like a sneak peek into their to-do list. Want a better way to manage your music queue? It’s on there. Frustrated with the search function? They’re on it. The board is divided into sections like On The Roadmap and Coming Soon, so you can see what’s in the pipeline and get a feel for their progress.
And it’s not just for show. Sonos is treating this Trello board like a living document, updating it regularly with new info and fixes. Now, they’re not promising a complete bug extermination log, but it’s clear they’re taking our complaints to heart and actually doing something about it.
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Sonos: Joining the Trello Transparency Club
The best part? Sonos isn’t alone in this whole radical transparency thing. Big names like Epic Games (Fortnite) and EA (Apex Legends) are also hopping on the public Trello board train. Maybe this is the beginning of a beautiful friendship between companies and frustrated users?
Actions Speak Louder Than Words with Sonos
But wait, there’s more! To really drive home their commitment to fixing this app, Sonos even postponed two product launches. They basically hit the pause button on shiny new gadgets to focus on the task at hand. If that’s not dedication, I don’t know what is.
So, is this public Trello board a stroke of genius or a risky move? Honestly, it’s probably a bit of both. But you have to admire Sonos for owning their mistakes, being transparent about their plans, and actually listening to their users. Now, if you’ll excuse me, I’m going to check the Trello board to see if they’ve fixed that pesky volume control issue yet…