If you own an ESR HaloLock wireless power bank, it’s time to act quickly!
The recent recall of models 2G520, 2G505B, and 2G512B stems from alarming overheating and fire risks linked to the lithium-ion batteries in these devices.
Spanning sales from September 2023 to July 2025 across platforms like Amazon, Home Depot, and ESR’s website, approximately 24,000 units in the US and nearly 10,000 in Canada are involved.
Nine incidents have already been reported, resulting in about $20,000 worth of property damage.
So, what’s your game plan?
First and foremost, discontinue use immediately.
To secure your refund, simply mark ‘Recalled’ on the device, snap a pic, and send it to WayMeet, the distributor, along with your order number—if you have it handy.
And don’t forget, proper disposal of lithium-ion batteries is crucial; check local hazardous waste collection programs.
For more assistance, dial WayMeet at 888-990-0280 during business hours.
Stay safe and spread the word!
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Key Takeaways
- ESR has recalled several models of HaloLock wireless power banks due to overheating and fire risks.
- Approximately 24,000 units sold in the US are affected, with reports of property damage resulting from the issue.
- Customers should stop using these devices and follow specific instructions to obtain refunds while properly disposing of lithium-ion batteries.
Overview of the Recall and Affected Models
If you own one of ESR’s HaloLock wireless power banks, it’s time to pay attention!
A significant recall has been issued for models 2G520, 2G505B, and 2G512B due to overheating and fire risks linked to their lithium-ion batteries.
These products were sold between September 2023 and July 2025 through Amazon, Home Depot, and ESR’s website, with around 24,000 units in the U.S.
and 9,900 in Canada now affected.
The alarming news?
Nine incidents have already resulted in about $20,000 worth of property damage.
So, what should you do?
First and foremost, stop using your power bank immediately—no exceptions.
To get a refund, simply mark ‘Recalled’ on your device, snap a photo, and send it along with your order number (if you can find it) to WayMeet, the distributor.
Don’t forget: disposing of lithium-ion batteries properly is crucial for safety, so make use of local hazardous waste programs.
If you’re feeling stuck, reach out to WayMeet at 888-990-0280 during business hours.
Your safety comes first—take action now!
Steps for Customers to Ensure Safety and Obtain Refunds
After halting use of your ESR HaloLock power bank, ensure you follow these steps for a hassle-free refund.
Begin by clearly marking your device as ‘Recalled’—this ensures there’s no ambiguity about its status.
Next, take a clear photo of the affected model, really helping to illustrate the point.
If you still have your order number handy, include it in your communication with WayMeet; it speeds up the process.
Send your details directly to WayMeet to initiate your refund.
Remember, proper disposal of lithium-ion batteries is vital—not just for safety in your home but also for the environment.
Check for local hazardous waste collection sites to responsibly dispose of your power bank.
If you run into questions or need guidance, don’t hesitate to call WayMeet at 888-990-0280.
Your safety is paramount—act decisively and share this information with fellow power bank users!